Welcome to Kolgold

By using our website, you agree to the following terms and conditions. Please ensure you have thoroughly read our Privacy Policy, Shipping Policy, and Returns & Refund Policy before proceeding.

Return Policy

We do not accept returns for Kolhapuri Chappals, Kolhapuri Jaggery, Kolhapuri Saaj and customized products. Kindly verify the size chart carefully before placing your final order for these items.

Our Shipping Policy and Returns & Refund Policy vary by product category. By placing an order, it is assumed you have reviewed and agreed to these specific policies.

Eligibility to Use

Access to the site is restricted to individuals who can form legally binding contracts as per the Indian Contract Act, 1872. Those classified as “incompetent to contract” (e.g., minors under 18 years of age, undischarged insolvents) are not eligible to use the site.

Minors aged 13–17 may use this site under the supervision of a parent or legal guardian who agrees to these terms. For transactions involving minors, parents or legal guardians must register and act on their behalf.

Placing an Order

All products and services displayed on Kolgold represent an invitation to offer. Your order constitutes an offer to purchase, which is subject to these terms and conditions.

Upon receiving your order, we will confirm its details via email or phone and begin processing. Acceptance of your order will occur only upon dispatch of the products. Kolgold reserves the right to accept or reject any order without explanation.

Delivery Terms

While we aim to deliver products as per the specifications provided, unforeseen circumstances may require us to substitute them with similar or alternate items. This will not be considered as improper delivery.

Delivery schedules provided by users will be adhered to wherever possible. However, early or delayed delivery does not entitle the user to damages or compensation. We strive to ensure products are delivered to the correct person and address as specified in the order form.

Disclaimer of Warranties and Limitation of Liability

All products and services on this site are provided “as is” without warranties of any kind, either expressed or implied. We do not guarantee that our website, products, or services will be error-free, virus-free, or uninterrupted.

Kolgold shall not be liable for any direct or indirect damages, including data loss, lost profits, or any incidental or consequential damages resulting from the use of this site or its services. In no event shall our liability exceed the amount paid by the user for the product or service in question.

Pricing

All product prices include cartage, service charges, and packaging costs. Taxes and customs duties, if applicable, are not included in the invoice value and must be borne by the buyer.

Jurisdiction

All legal disputes and arbitration matters will be resolved exclusively in Kolhapur, Maharashtra, India.

Shipping, Return, and Refund Policies

Our shipping, return, and refund policies differ across product categories. By placing an order, the buyer acknowledges and agrees to the specific policies applicable to the product being purchased.

Modification of Terms

Kolgold reserves the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review the latest terms regularly. Continued use of the website implies acceptance of the updated terms.

Contact Us

For any questions or concerns, please reach out to our customer support team:

• Email: info@kolgold.com
• Phone: +91 9175094664 / +91 9175104664 

Thank you for choosing Kolgold! We look forward to serving you.